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Senior 1 st /2 nd line IT support analyst (m/f)
30 dana do isteka
O poslu
Opis radnog mjesta:
Senior First line IT support analyst looking to advance to Second line support role
Job description:
We have an exciting opening in our esteemed and innovative IT managed services organisation. We are seeking a skilled Support professional capable of effectively resolving a diverse range of computing, networking, and cloud-related challenges.
In this role, the successful candidate will have the opportunity to contribute to a dynamic and forward-thinking environment.
They will be responsible for resolving technical issues, demonstrating their problem-solving abilities, and efficiently managing their time and resources.
We support a diverse range of industries that will both challenge and contribute to your technical skillset. Gaining both remote and hands on, in-person experience.
This position offers a fantastic opportunity to work in a collaborative environment while also encouraging individual initiative and problem-solving skills. Join our organisation and be a part of our dedicated team providing outstanding IT support services.
Personal Requirements:
The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties.
• Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers.
• Demonstrate exceptional client interaction skills, both verbally and in written
communication.
• Apply a logical and systematic approach to troubleshooting technical issues.
• Have the ability to effectively prioritise tasks and manage time efficiently.
• Display excellent time management skills, including awareness of time constraints, priorities, and deadlines.
• Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure.
• Act as a strong team player, actively contributing knowledge and expertise to foster collaboration.
Job description:
We have an exciting opening in our esteemed and innovative IT managed services organisation. We are seeking a skilled Support professional capable of effectively resolving a diverse range of computing, networking, and cloud-related challenges.
In this role, the successful candidate will have the opportunity to contribute to a dynamic and forward-thinking environment.
They will be responsible for resolving technical issues, demonstrating their problem-solving abilities, and efficiently managing their time and resources.
We support a diverse range of industries that will both challenge and contribute to your technical skillset. Gaining both remote and hands on, in-person experience.
This position offers a fantastic opportunity to work in a collaborative environment while also encouraging individual initiative and problem-solving skills. Join our organisation and be a part of our dedicated team providing outstanding IT support services.
Personal Requirements:
The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties.
• Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers.
• Demonstrate exceptional client interaction skills, both verbally and in written
communication.
• Apply a logical and systematic approach to troubleshooting technical issues.
• Have the ability to effectively prioritise tasks and manage time efficiently.
• Display excellent time management skills, including awareness of time constraints, priorities, and deadlines.
• Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure.
• Act as a strong team player, actively contributing knowledge and expertise to foster collaboration.
Vrsta posla:
stalni radni odnos, rad na određeno vrijeme
Regija:
O zaposleniku
Znanja i kvalifikacije:
Job Requirements:
• Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
• Offering technical maintenance and support for all IT hardware and software used by end users.
• Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
• Performing regular maintenance and patching of infrastructure, endpoints, and servers.
vActing as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
• Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
EXPERIENCE
Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite and we are open to new talent from any IT background!
Exposure to the below technologies but not limited too would be advantageous.
• Windows Server
• Windows Desktop
• Microsoft Azure
• Microsoft Office 365
• Active Directory & Azure AD
• DNS, DHCP, Group Policy
• Backup - Configure, Maintain, troubleshoot.
• Networking, switches, subnets, LAN, WAN, DNS
MUST HAVES
• Vast majority of our customers are English native speaking, hence outstanding conversational as well as technical English is of a paramount importance.
All interviews will be conducted in English and English alone!
• Bubbly personality, open mind, common sense, ability to listen as well as to voice opinion.
NICE TO HAVES
• Microsoft Certifications (MS Azure / O365)
• Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
• Offering technical maintenance and support for all IT hardware and software used by end users.
• Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
• Performing regular maintenance and patching of infrastructure, endpoints, and servers.
vActing as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
• Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
EXPERIENCE
Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite and we are open to new talent from any IT background!
Exposure to the below technologies but not limited too would be advantageous.
• Windows Server
• Windows Desktop
• Microsoft Azure
• Microsoft Office 365
• Active Directory & Azure AD
• DNS, DHCP, Group Policy
• Backup - Configure, Maintain, troubleshoot.
• Networking, switches, subnets, LAN, WAN, DNS
MUST HAVES
• Vast majority of our customers are English native speaking, hence outstanding conversational as well as technical English is of a paramount importance.
All interviews will be conducted in English and English alone!
• Bubbly personality, open mind, common sense, ability to listen as well as to voice opinion.
NICE TO HAVES
• Microsoft Certifications (MS Azure / O365)
Minimalna stručna sprema:
Fakultet
Kontakt podaci poslodavca
Naziv preduzeća:
Adresa:
Jadranska 3, 71000 Sarajevo
Regija:
Kanton Sarajevo regija
Internet adresa:
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